Building Effective Problem Solving Groups

Paul Offord, Development Director, Advance7.

The demand for increasingly sophisticated IT applications is leading to complex systems that are interconnected with other complex systems. This in turn is driving an increase in the number of difficult performance and stability problems. The cause of such problems is frequently obscure, which makes it difficult to allocate the problem to the correct technology team. Consequently the problem bounces from team to team, as each in turn ‘proves’ that their technology is not to blame. Many organisations are aware of this issue and are tackling it by creating a service-orientated Problem Solving Group (PSG). In this presentation we cover the need for PSGs, the benefits they deliver, their structure and strategies to optimise their effectiveness.

Location

Steria Limited, Hemel Hempstead
Three Cherry Trees Lane, Hemel Hempstead, HP2 7AH

Cost

Free for members and non-members

Last updated 12th November, 2023 at 11:41am